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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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22 reviews
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gute Kamera
O Produto chegou perfeito vou testar agora
It works properly. It has a great viewing angle and captures the sound correctly, although it is sometimes saturated. I consider what is better than Logitech's c920.
Very good product, excellent image quality even with low light. I send something slow
The camera arrived perfectly packed. Shipping was slow, about 40 days. The store always answers
I recommend 1000%
As description, great value! With zoom button, it works great!
It corresponds to the description, the store responds to your messages.
It's a good product, quality, good price good price, but the time has been too long from shipping to reception: about 50 days.
Ok
Great Webcam, high image quality, easy installation, only had plug.
The video quality is good, the micro sound transmission is bad, sounds like one tin bucket or a box, pity
I went with the microphone setting on Windows 10. I configured without downloading any drivers. Everything in the Windows microphone settings.
Little screen wide to hold at all in remote lessons with A little by the way, product itself is okey
The product come without the plastic protector and it gave a slight impression that the producer was used by be lightly scratched, however the webcam is excellent and I am very happy, easy to use and works perfectly, what matters
The camera is excellent and received in good condition and the store is very helpful and respond to all inquiries and took about a month and a half
Perfect, very good webcam
Well received in good condition. Have wide angle Len that is good for conference or group zoom meeting. have a tripod and privacy Len cover. the top button can customize the zoom in for closer image. Only downside when activate virtual background any backdrop is close to your body colour may not have sharp natural surrounding edge.
Excelente
It came super fast.
Good resolution, competitive price
Todo perfecto, buen precio y funciona correctamente. Buena calidad, lo recomiendo