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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Hi wine all in very good condition Boí to place another order Thanks Regards
Very fast shipping time, only 10 days (I never see that). The item works good. I love this retro console, it's just perfect. Thank you
firstly a first class delivery... estimate was weeks up to a month and game actually arrived in a matter of days... the game itself is amazing.. takes me right back.. highly recommend this item
The product is as described. I have one comment however as one controller was not complete, it is missing the battery cover.
Its Great!!!Love to can play again my old games,great service and good delivering,thank you
All games that only you can invent on 1 console!!
Amazing a hell of a lot better than I expected. The quality-price is very good. It's really how it explains and has an infinite number of games. Both the shipment that arrived in time, and the package have been perfect. Just for the amount of games is worth it. Certainly a good purchase.
Хотел свои игры записать, но всё перестало работать :(((((
Love this retro console. Was perfect for christmas, as my kids are starting to enjoy the "old stuff" now.
Great, it's come very fast and everything works properly
Everything is well packed, without damage. I'll leave a full comment later, because I bought a grandson as a gift.
It's a wonder that memories of the Recreational
Well finished product! (small, discreet and simple) Very effective product: the software is fast and works pretty well! Loving the SF, KOF, MC games are present. Pure happiness especially when playing with the emulator NAOMI. I recommend buying this jewel
Compliant item, fast shipping, serious store, to recommend.
The prefix works, but it was difficult to understand, the screen is small, that is, if you want to play on a big TV you will not get it, because the game will still be neither on the whole screen, the graphics are the same as in the 90 s. I bought for 4900, but I think that the price for such a console should be lower.
Everything is in accordance with the description... It remains to see if it is possible to use other joysticks because those delivered are uncomfortable... And for some unusable games (eg: impossible to speed up in crazy taxi)
Item come with two weeks in advance, complete with all its components yet to try but it looks all perfect!!!
Super console works superbly well
Very excellent and fun
The console would be nice, I believe, unfortunately it does not work! Arrived in the preset time, just on charge the screen of emulators, after which hangs. The restart sometimes doesn't either in the screen of emulators and write me signal not present. Continuous blocks, as long as I understand you have spent almost 60 € for nothing!!!
Very good console of the best games that had worked properly this luxury.
Impressive and with very good image quality
It is as described, but until proven, I will not be able to value well, very good looking.
It works perfectly for now. I'll give you a 10. Fast shipping in just 10. I will leave further comments later.
Device מצויין. Works great. Only need to read the ההוראות. Full playing nostalgic treat. Side Two had part מהמשחקים quality more good. Thank you very much.