SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
fast shipping good quality
Best grade 200tdp.
I am satisfied with the product, it came to me in 9 days, it was very well packed the product, I didn't try it because I'm waiting for my motherboard from another store I actually ordered first before this product and it didn't come to me. I'll keep buying from this store and recommend it.
I rode it smoothly, I used a better quality and denser thermal paste, very nice aesthetically, it makes some noise, but very satisfied as they are two large fans. Quality price 10/10
Already used another cooler that mark, always wanted to take a this model, not regret, can buy without fear!
Arrived very fast 20 days calendar well packed box is no wrinkled!!
It's super.
Chegou bastante rápido e bem embalado. Não fui taxado.
I arrive very fast, 7 days and very protected.
Product arrived very quickly and in Balado arrived without any fault in the product, like and recommend, product has a beautiful construction and good material, better than he, only a Alter cooler custom yourself! Very beautiful and brings good temperature ..
Excellent Product, left the processor less hot, but just an observation, the cooler is a little complex to install, need to search in YouTube videos, otherwise, great product
Very fast shipping very good product I am happy with purchase
It came very fast, very good heatsink although thermal paste is not very good at
I arrive very well packed and protected
Maintains the temperature of a 12-core Intel Xeon perfectly, unbeatable price quality ratio.
Very good product If under the temperatures of my pc
Arrived pretty fast, very good store Alseye, quality product. Recommended
Arrived very quickly, around 15 calendar days. I am waiting for other parts come to power test and after I test put a new feedback. For now I liked and recommend the store. The product is very big, so violate it before buy. The product is new and came well packed.
Rarely write reviews, but here I will say that everything is at a high level, delivery, quality, efficiency, price. In short, few competitors for this price.
Excellent product, like. Arrived with 21 days in Bahia's riachão snows. Seller helped in product, low value in the note to be taxed. Not taxed. Thank you.
Very beautiful product, robust, well packed, and arrived in 15 days here SP, recommend buying.
Excelente producto de muy buena calidad , se los los puedo recomendar . lo puse en un ryzen 7 y no pasa de los 45 grados. el envío llego en 15 días
Very good… Great
Excellent, arrived very fast, almost 2 week 1/2, in excellent condition, highly recommended, I already bought the second one now I'm going for the third one!
Good efetuei purchase 18/12/2020 and arrived 04/01/2020 believe that because of holidays end of year was supposed to come before but no problem, total 19 days. Very efficient cooler and beautiful, recommend too!!!