SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Arrived fast, well packed, work perfectly.
Arrived very fast in Manaus/am still could not test, but everything seems to be OK, no bent pin
Received all OK!! Is already assembled and running!!
Product work perfectly, arrived unscathed took less than 18 days to arrive recommend the store answer questions ..
I arrive well packed and in good condition, it takes 14 days to arrive. I can't prove it yet because I'm missing RAM, but it looks promising. Thank you chinito infuntable.
Delivery very fast, 17 consecutive days. Great product, arrived well packaged and as AD. Like new. Tests were conducted and works perfectly. Recommend!
1 ° 11.11.20 request delivery 15.12.20. 2 ° condition of CPU New without tags, risks and without bent pins, absolutely perfect! 3 ° fair price out R$ 725 same with the dollar will R$ 5.42 on purchase here in Bananal turned brasilzinho tiny 2020. 4 ° recommend the store and the product 100% very happy with purchase already tested in cpuz all 8 colors and 16 threads working perfectly with a Asus TUF B450 plus gaming, 2x8 Asgard 3200MHz RGB, 500W EVGA safe spare.
Received early. Very good. Would recommend!!
Came perfect without marking or bent pins
The processor arrived exactly in 2 weeks, which is quite fast. In appearance, as new, has not yet checked. Legs are all whole, I did not find any traces of use. In the socket quietly fit)) if there is something to add, then later I will add, and yes, the price of course, took in the period of pre-New Year's discounts cost in 9.9k
Llegó en 15 días a México, venía muy bien empaquetado y todo a ido excelente en cuestión a funcionamiento, no pague aduana.
Chegou perfeitamente embalado, e funcionando 100% bem!
Original product and excellent quality! Arrived in 15 days in Curitiba. Well packed. Recommend the store!
Product really new, no scratch or brand, pin all aligned, well packed,
Arrived in fourteen days at my address(MG, Brazil). I was not taxed.
A good percent, it came quite quickly (20 days), if there were no downtime in sharapovo, then I would have sewn faster, the legs seem not to bend, until I checked, when I check my feedback.
Impressed how come fast bought on 06/12 and received on 21/12, well packed working perfectly.
Great infuntable chinito only 13 days to arrive excellent service, excellent store
I just installed it, but I always have good results with this store, so it's sure going to be great. Now I'm gonna get the juice out of him with a little game
Great processor. Advise.
Prots are good, went under overclocking, until he has yet to drive, but without overclocking the PC flies. There was one (a little) bent leg, without problems straightened, not critical.
Delivery is very fast Packed all in 3 or 4 layers All is well processor satisfied
Hoping the rest of PC to see if it works
Arrived super fast in 20 days, all perfect, will test now :)
Product arrived as promised. Perfect packaging.