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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Nice mat! Great, everything is like in the description. The store is sociable, on request to send quickly-performed. The goods came very quickly. Great store. The quality of the rug is wonderful, the mouse slips as it should;). I advise everyone!
Thanks for fast shipment of goods. The mat is just class!! To the store 5 *****
The order went very long and there is no way to track Seller sent without tracking.
very fast delivery. very good quality too. I love it.
The mat came in 13 days. the quality is good!
The product follows the specifications given by the store. I would definitely buy again
20 days to France perfect Son very happy I recommend store and the product Antoine
The mat corresponds to the description, came quickly
The parcel came very quickly. The mat is good, large size. It fits both a keyboard and a mouse. Materials are pleasant. The mouse slides quietly, the sensor does not break. The picture is beautiful, in real life even better than in the photo. In general, the carpet top for its money, I advise everyone, especially KS-ers
Fast shipping, well packaged and in perfect condition. The mats are very good quality.
The mat is good, soft, the track was tracked, the goods went almost a month, the store respect, and more buyers.
The mat is wonderful. Super. The order arrived in the shortest possible time. I recommend the goods and the store. Thank you. 5 +
Clear
The goods were sent very quickly, came clearly in the specified time, well packed. The quality of the pattern and the product itself is super, thin and pleasant to the touch. The mouse slips comfortably. The product does not smell. Hard 5!
Excellent mat, quickly came, the track listened)))
The mat came very quickly, a good print, everything was done quickly and qualitatively, thank you :)
very beautifull
коврик хороший, тонкий правдо сильно пахнет
Здравствуйте! Заказывал ребёнку такой коврик, он весь при счастье. Вообщем дошла посылка чуть больше чем две недели. Отправлена была уже на следующий день, отслеживалась чётко. С продавцом не общался, но думаю адекватные люди. Продавцу большое спасибо за скорость и честность!
Very good