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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Took on replacement Logi c270. The quality of the picture is definitely better (especially if you twist the camera settings). Resolution 1080 (against 720), autofocus (which can be disabled). By sound... Well, the old Logitech is still out of competition, but... This camera also has quite an acceptable sound. For video calls more than. The most ambiguous in my opinion Connecticut-first it is in size huge (against the background of C270). Secondly, the slope down is very limited. On my 24 "monitor, if I fell apart in a chair, the head in the frame sticks out at the bottom edge-then either sit flat, or the whole monitor tilt Of the pluses-the clip for the monitor is larger and with overlays, keeps better than logi. Also it with a connector for a tripod. Well, special thanks for the "toilet" (privacy cover) included! I am not paranoid, but purely technically write from the camera can any flying Trojan, and not including light bulbs. And I don't want to follow Juba's feet. Total: I definitely recommend the camera!
Good camera, came well packed
Good camera, my second purchase.
Works as intended
Shipping weeks days came in only nine... Product Code misbecome value expensive products in high quality high definition, although HD Supply with the definition well and video conference with the very good... Micro voice also took it to listen and... too cheap web cam mailbox sucks I than stress safety getting good product writing a good think buying replaced four key ~^^
Ok, came after 47 days. Good price to quality ratio. The picture is good and the microphone works correctly. I can recomend
Arrived in 42 days, which is still OK for standard shipping. Packaged well, the camera arrived intact, even its carton box has been protected 100% by the shipment packaging. The camera itself looks like on the pictures, the cable is long enough and the overall feel is a quality built product. There was even a privacy cover flap included! The microphone is sensitive enough, the picture is surprisingly good also in low-light conditions, with very little noise. AF is also working. Overall, a very decent camera for this price! This is already the second one, I have ordered!
The quality of the image and sound well, just excellent! The only thing that confused is the size, large :) recommends both the goods and the store
nice camera
Webcam's great. Came in 25 days. Overall satisfied. The store is wonderful. I recommend it to everyone. The webcam is great. Came in 25 days. Overall satisfied. The seller is wonderful. I recommend it to everyone.
High quality video. Looks well made. 3 seconds install. No drivers needed on Win10
Very good product, good store. It is my third order here.
Product complies with the description. Order dotarło to me in one month. Recommend product and salesman.
All excellent door to door excellent condition of box and product.
Came quickly, the picture is good On the monitor tightly attached
First impression is very good. Image quality is good and zoom works well.
Fast shipping. Good price for the webcam. Great quality for the money. Seller answers the questions. Recommended
Arrived in 34 days, which is still OK for standard shipping. Packaged well, the camera arrived intact, even its carton box has been protected 100% by the shipment packaging. The camera itself looks like on the pictures, the cable is long enough and the overall feel is a quality built product. There was even a privacy cover flap included! The microphone is sensitive enough, the picture is surprisingly good also in low-light conditions, with very little noise. AF is also working. Overall, a very decent camera for this price!
Great quality for the price. Relative small lag, quite smooth video. Autofocus works well.
Excellent product and excellent store. In the period of sale a little delayed the parcel, but not scary. All goods received, quality is excellent and price is acceptable. Take it will not regret it.
The whole camera was branded for its money class, almost everything is thought out, except for the glue cover. Mount on the tripod is; non-slip sticker for smooth surfaces; Holder for Monitor/laptop. The record indicator is. Jamb one-if you glue the "toilet lid" exactly in the center-the indicator closes. Autofocus is not fast but accurate. Sound Records, but not far from the camera. Instruction including Russian. Recommend!
The camera has a brilliant quality for this price. In times of coronavirus in Europe, the average price of webcams significantly increased, so the only solution is to buy webcams from ali.
All right, good camera.
Camera very good. Features LED indicator operation and good microphone. The sound is very crisp. The shipping was fast. Received in about a month. Recomento.
Camera quality! Sharp picture with autofocus and microphone good. The lens cap copper lighting if positioned centered.