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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The mat is good. It's been three days. Backlight works for everyone I advise
Super produit, conforme à la description. la qualité au rendez vous. je recommande se produit.
Everything works, great, the Mat turned out to be too good for my old table, now will have to change the table
Item arrived in one month so the shipping has been very fast, this rgb mouse pad is very nice and very easy to use just plug in an usb port of your PC and it will work without any problem, you can select many many colours using the button, so I just hope it will last long time but good item for the price I've paid
Came the goods quickly, the quality is super, did not crumple, shines brightly
Good product, works well. My son is very happy with it.
Matches the description, shipping fast, quality good, backlight adjustable. recommend to buy!
He's very handsome.
Fast delivery, ordered from Russia, the parcel was not tracked, but came Bytro, a good mat, I recommend, thank you
It is great thank you!
Very good fabric good. Recommend to all br
It was 2 weeks in the Orenburg region. Fast. The mat immediately took away the son, so I do not know what he is.
Very high quality mat. Does not slip. It's all right. Came to Moscow in 4 days. Advise!)
Great mat
The goods received quickly, I do not remember exactly, up to 10 days before RND. Previously there were mats, but from the sets))) when I began to test this mat, then immediately reduced Sensa. Mouse floats! Size took 700, did not regret, it was possible even 800. Material top for its price! The backlight is pleasant, there are many modes. I will make evening photos and attach, if there is a Varik, now it's lazy and light, in the dark it looks much more pleasant) did not regret)
Kaifyu)))) the mouse works perfectly on the carpet.
The mat just fire everything works!
The mats were very satisfied, big weight, there are several modes of operation
Nice, comfortable the fluid light system as it is presented to you, packing something hit but no matter 10 out of 10 the product.
Excellent mat, everything burns, instant delivery in 5 days
It’s not a mousepad, it’s magic pad! Seller was nice and understanding.
Very super. Speed delivery and in 4 days. Super and satisfied.
Hood gamer mat
Fast shipping, phenomenal mat, but only the mat came according to is came a 1.8 mts cable and nothing, otherwise well
как всегда быстро. Коврик не первый, удобная вещь