SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything has come, packed well, the store respect!
Haven't checked yet
For a month using, everything works well, while satisfied, in a couple of months I will complement!
The goods are received intact, packed very qualitatively. it came in 15 days! Checked-works. To the store I Declare gratitude, zhm hand! Hold on! I recommend to cooperate!
It took about 3 months, she was held at customs
The truth surprised me, you still don't test the card but the shipment was very fast, I had no problem with aduans, the very nice store, I sincerely recommend buying this product
The video card came quickly. No damage. Installed on Windows 10. downloaded drivers from the Internet. Everything works. The store can be trusted.
The check was successfully working normally. Time will show. Ordered from Russia delivery fast.
Пришла быстро. соответствует заявленным характеристикам. Выглядит как новая.
It looks very good construction quality. I arrive in 17 days and no taxes (well-packed) Good quality-price card
Three times I order from this store the goods come very quickly
It came quickly. Everything is super
Excellent product. The shipment was very fast, arrived in Chile in a week. Perfect condition and operation. Buy with confidence. Thank you very much!
It came very quickly in the Moscow region, 5 days, no more. And it's 11/11. I didn't.
Came quickly, working like a stable, could say more precisely if the SDD did not tupyl, and so everything is good. Thermal paste immediately changed only, well, it's a classic.
Vidyuha working, new.
Came quickly, waiting for the delivery of the rest.
Everything works fine. Order came quickly. Thanks to the store, I recommend.
New, working. I ordered 29.11 brought home 08.12 recommend and shop!
For several years I have been buying from this store. I collected all the computers through it. I think it's enough.
The parcel is received, everything is well packed, waiting for the rest of the iron to check, as I check, I will add a review
Мощ power
Delivery to door by Courier about three weeks. I really liked the video card. I took for World of Tanks, on the standard chart at the maximum settings go with FPS 120-150. On an improved chart (recommended settings) at maximum settings (not Ultra) FPS 50-65. The driver downloaded from Nvidia because there is no drive, got up without problem. Reviewed after a week of testing, while everything is fine. Recommend
Mad fast delivery to Kazan (5 days!) for all tests 750ti
I advise everyone the store, very quickly sent, everything is well packed, in the kit there was a drive with drivers. Already checked in games, everything flies, with a power supply of 400 watts, everything works clearly.