SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you, brought in 10 days!! Home!!! Surprised!!!
Everything is fine.
Fast delivery in 2 weeks in the car, decent quality in relation to the price.
Hi .. order arrived pretty fast .. Everything is well packed .. Ordered several units from this store: Ram, Motherboard, video card .. Packed in one parcel .. Quality is good .. I test .. I advise the seller
Came from second time in 29 days. Packing is shabby, there are defects on the card (factory, not from transportation). Open dispute is not intended, power satisfied
Rose in the computer immediately, firewood accumulated in the farkray 4 GTA more than 70 fps, the emphasis in the processor
Arrived very quickly. About one and a half weeks from China. Already took a vinyl 950 in January, good vidyuha, no problems with it. Started with a polpinka. The missing amount of video memory loads the paging file from the Ram, if necessary. The last just put 32 GB and that's it. Cheaper than taking type 1060. It is packed in a branded box, branded with a branded sticker, does not break down, so I think it's not fake. A set of video card, waste paper, disc with firewood and cable-adapter from 6 pins to 2 Molex, so that in the absence of a 6 pin cable, the BP just connect through Molex. Recommend. I'll put it in the Assembly, I'll add it later on the work of the card.
Arrived in 12 days. New, works for now. If anything, I'll write. Included disk and power cable. The photo shows that the old vidyuha (Kinology gtx750ti 2G 128bit), slightly longer.
The package arrived quickly.Well Packed, everything is intact and working.I recommend the store.
Excellent product, well packed
Came in eight days. The box is not crumpled, but very tightly glued seal. Everything happened with Xeon 2620 + atermitor X79 without problems, even Windows itself rolled firewood. In the temperature bagel acceptable without replacement of thermal paste. By noise, small 80 TKS (most likely) average at volume. With gamarcher and very loud BP in the bagel 35-40 DCS, against the background is not particularly noticeable, but if the power supply fan was quieter, it would probably be noticeable
Excellent Product
Product as discrimination. Now Im getting play Microsoft Flight Simulator.
Card working. We'll keep looking.
Plate very good, new besides fact and is still very cold, great store!
Unfortunately came more defective was all resolved with the store. So that can will get other better the same brand.
Arrived on time was not taxed Meadows SP Brazil came sealed new will be
Everything works, on the board ga-h81m-s1 RTL. Drivers old did not remove, on the 10th everything itself was installed.
ja instalei e ta rodando herói 3 de boa csgo euro truck simulator 2 no ultra até o momento tá bom
chegou em 29 dias aqui em Teresina - PI mesmo com a greve dos correios. Chegou muito bem embalada, aparentemente nova nova, caixa nova lavrada, bem embalada, tudo 100% até o momento. vou testar e deixar outro feedback aqui.
Все работает хорошо!!!
хорошая видеокарта новая оригинальная ,вставил в компьютер все запустилась с первого раза дрова сами встали доставка относительно быстрая дошла за 18 дней до алтайского края рекомендую ,продавец отвечал на все вопросы хоть и не быстро.
супер быстрая доставка. с виду новая. проверю - дополню
карта новая. штатная коробка упакована в пупырчаиый конверт. доставка была через lanoda pickup . доставлено за 15 дней до Хабаровска. коробка не мятая. всё как из магазина. карта работает. рекомендую продавца.
No damage... Not yet checked... came days for 10...