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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Earphone is of great quality, connect the cell by Bluetooth, handle memory card, radio and even entrance to phone P2. Only downside is that my defective, came a side of loose, but could solve, a little welding and tape insulating wires earphone, and a little glue resolved.
Se demoro en llegar pero llego en buen estado y es igual que en las fotos, me gustó mucho, volveré a comprar
Bom and hoaxed
Is more good volume button not works on PC and TBM has the option to connect to PC
Good, good. They sound strong and comfortable. Highly recommended. Also note that the shipment is fast.
muito bonito e funciona muito bem, de acordo com minha expectativa.
The arrived in 15 days, as requested, the material looks weak, but only with the time for sure
Thank you! The shipment arrived before estimated and in perfect condition. A Hello!
It came pretty fast, though the box came a little mistreated, the product is in excellent condition and most importantly, works beautifully I highly recommend the store.
Very good, just like the photo/description! Good quality, has a led in which I do not particularly like, not tested the microphone, extremely high. not taxed, however the store took too long to post the product, not to mention that evil came packaged with crumpled box! But if you're looking for "cost-benefit" can buy without fear RS
The sound is good, I did not even expect it. Charged as written in the instructions 4 hours. Everything works. Slightly fragile, you need to pay off. The only negative is a long delivery. Ordered in November, received on January 8.
Super quality is my fastest coming product ever. I recommend it to everyone, it's really nice.
Nice seems to be tough
Product arrived in perfect condition, only the box it came a little damaged because of the office that are inconsequentes, but regarding the product was in perfect condition. Super recommend the product and the store.
Great. Using for 2 days and nothing to complain. Worth every penny. Cost-effective.
produto chegou em perfeito estado apesar da caixa muito amassada. Gostei.
Fone 100% funcional, compatível com a descrição, ótima qualidade e bateria bem duradoura, estou feliz com o resultado, chegou em menos de 1 mês.
Tested a little all functions and looks good. Box came a little wrinkled but the protected, so all right.
49 working days for reef-PE. Box came mixed but fault Brasil Post here. Product 100% working, great audio, clean and the bass gifts and soft.
Very beautiful as in the pictures sends it to do less than a week super fast hat
Excellent headphones for this cost. To Moscow in 11 days came, given Ng.
Perfect Sound good have good serious os for the expectacular price I recommend buying instantly match good item just like in the photo 2 days in Spain Thank you,
Very good product. The sound is good.
Earphone is beautiful! Good sound quality, all working perfectly, arrived in a month.
The goods came quickly from the Russian Federation. Corresponds to the description. The sound is good, with the phone connected easily. At the time of sending it was not available заеазанной models, replaced with another lower cost, the store promised to return the difference.