SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything perfectly reached in 9 days, without problems earned on qiyida X99 with server and simple memory DDR3.
It came quickly, everything works. Seller recommend.
Доставка 2 недели с момента заказа в ЦФО. Работает. Упакован хорошо.
Well packed quickly sent
The store Super sent the parcel very quickly came very quickly but there is no way to check the waiting cooler somewhere missing.
Everything works great. Seller super. Recommend.
Everything has come, everything is fine!
Great, as always.
all perfect if you are from Belarus and very good package. Not tested yet, waiting for the motherboard
Камень доехал до Москвы за 7 дней,получал его в постамате Пятерочка. Дефектов внешне никаких,работает без каких либо проблем.Я доволен на 100%. Очередная благодарность продавцу!
Дошла посылка достаточно быстро. Процессор упакован был хорошо. Установил в систему, работает прекрасно. Покупкой доволен, продавцу спасибо!
Did not communicate, did not check
all ok
falta testar chego bem embalado ...
The goods came, everything is super The only negative is our mail and how to pack the goods the store needs more pupyrki)) the parcel was damaged strongly but the processor works everything and in good order!)
всё норм, работает штатно. упаковано хорошо. доставка пятёркой, упаковка не повреждена
all ok
It came in two weeks, packed well, not yet checked, because I'm waiting for the motherboard.
Отправили в день заказа, за две недели дошло. Упаковано отлично. Всë работает.
Worked OK! Fast shipping.
Thank you!
The goods came relatively quickly. Well packed. I am happy!
great, works perfectly
Fast delivery! All in order. Not taxed by the Customs
Packed in Foamed polyethylene and outside the box, which completely eliminates the probability of damage during transportation. Both processors earned without problems in the atermiter X99 dual CPU. Testing in Cinebench R23 within half an hour of problems did not identify. Result-17283. Coolers-Snowman 6 heat pipes 2 fans.