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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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Other than a slight discoloration in some minor points of the case, it's very nice. Decently thick panels, good finishing. Gonna coat it in black, electrostatic paint job.
Points: Good quality material. Good organization. Negatives: Came with a crumpled it certainly was not shipping. Came with some brands.
The case supports graphic cards up to 2 slot thickness and 232mm length. 2.5 slot cards will collide with the side panel. On a closer look some metal edges are still a bit sharp and the side panel is warped slightly inwards. Again nothing severe. The included riser cable supports only PCIe up to generation 3.0. If you want to use e.g. AMD B550 chipset mainboard and PCIe 4.0 compatible graphics card e.g RTX 2000-3000 series or RX 5000-6000, you will need to step down your PCIe BUS speed from 4.0 to 3.0 in BIOS before you install the riser cable. (Some ITX mainboards might not offer this PCIe BIOS option, check before you buy.) The included 25x120mm fan is silent, but comes with a big 4 pin Molex connector. No PWM fan speed or addressable RGB. Verdict: If you get this case around 70-80 EUR with riser card, it offers a really good value and nice looks. Don't compare it to boutique ITX cases in the 150-200 EUR range.
Very good case and perfect shop!!!
best if you can offer 500w or 600w options for the psu
Accurate description. Case had a few imperfections though. Good after sale support.
Amazing product! well made, looks really nice, good communication from the store . thankyou!!
Very happy
Looks good, everything you need in the kit. At the request they changed the side panel to metal. Until I collected, then I'll add a review.
Great quality. Arrived in about 30 days, longer than expected, but that's simply due to local couriers and customs being quite inefficient. Seller sent me the left-sided version which is okay but unexpected. Came with the sealed SFX MS 450 PSU, extension cables, PCIe riser, and fan, so really good value. Only wish was for the store to inform me/the buyers that it was the left sided version so the board was upside down. Not a deal breaker, but would've been nice to be informed. Anyways, great purchase!
very beautiful case well packed just missing the graphic card extension cable ?
The case was exactly what I ordered and expected. The case itself feels sturdy and not taking into account some minor hole missalignments, the quality seems exeptional at this pricepoint. High recommendation for anyone looking for a case like this. I ordered the case with 2 aluminium side panels instead of the tempered glass and got exactly that. The case was also packed very well in thick double cardboard boxes and plastic wrapping.
todo bien , es lo que compre y recibí. llegó todo bien
Hi! I'm still waiting for the missing Feet that was missing but shop will ship the feet for free since it was the factories fault. Overall good service!
Весьма хороший корпус!! спасибо производителю! ;-)
This miniITX case is beautiful and very well built. I requested the optional aluminum side panel too. I'm in Italy and the delivery took 14 days, which is very good! It was shipped with two boxes, and a thick foam, so there was no damage during the delivery. I wish the included 12cm fan was with a 3 or 4 pin header instead of the Molex, that would have been perfect. Thanks Metalfish, I will buy again in this store in the future!
Extremely responsive store, shipped very quickly and accommodated my request. Case itself is high quality, as described with no visible damage. Branding is subtle enough, and everything fit as expected. Great case!