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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Clava came from Russia quite quickly, sent immediately after the holidays! I really like the quality of the Assembly and the variety of color modes. I hope that the work will be no less cool! I'll add a review after a while ..
The parcel came quickly. The box is slightly crumpled, but the keyboard did not hurt. The keyboard works. Son satisfied
Good time of day. The keyboard is very high quality. But there are nuances of the keyboard is made under the old keyboards from IBM tobesh the bottom row of the keys is at a sharp angle (this will be seen under one of the photos), but I have been looking for such a very long time for me very much such a form factor like. The keyboard case from below is plastic from above metal (as it seems silumin for the sound is rough, yes and keyboard without box weighs somewhere 1.6 kg). Took on red candles pressing is felt, pleasant and without disease inexpensive mechanic when the button bounces. While I chose the appearance of the backlight, the flattening took 5 minutes, the colors are bright, juicy, many types of transfusion. Delivery was not from Russia, but from China and then delivered within 7 days, weight was almost 2 kilos, it was packed just in a package of Isa what the box was in the folds all the same mail we have very good, but inside was полиуритановые pillows on two sides, Also put Why do not know but thanks to transparent stickers with Cyrillic.
My first mechanical keyboard. I'm happy with the quality. There are many modes of illumination. But it will quickly break down so that it is better to buy another.
Just came, ordered 10, came 13. To Moscow. Convenient, after the membrane is certainly loud, even with red scrolls, but I will get used to it. Writing is a pleasure. Let's see how it will show itself in games) to the store thanks. Packed in a box (box without dents), inside was fixed with a navel. Inside the instruction in Chinese and Russian, so quickly sorted out the backlight. Many details, from color, up to backlight speed. When turned on, there was some animation, but blinked)) I'm happy with the purchase, for 3 thousand-an excellent option. And not even stink plastic like many goods from China)
Очень красивая, приятная клавиатура Из Китая прибыла за месяц.
Got, all the keys work, the backlight too. Jixian sweets. For the game is better red, I took them. On the Internet they write that blue is more suitable for printing, as they have tactile feedback and click. Red but more durable are considered and triggered from the middle of the key approximately. You can still buy rubber rings on the keys, they shock down. I understand when you bounce it's probably gonna be a little warm anyway. In principle, it is not loud, if you do not dip on it. Take with RGB backlight, the difference is small, but you can adjust the color to the mouse and system unit.
My first mechanic, I did not regret what I bought. Excellent feedback buttons, a huge variety of modes for every taste. Took on blue sweaters, then I did not know what the difference was, then when I found out, I was worried that it would make noise as a hammer on the table, it turned out that they were quite quiet, well, not to say that it's loud, but if you live with a girl, then she gets to sleep. I hope to nerve teak she will not go: D. Ordered Straight before the new year holidays, but still came very quickly, within 2 weeks. The box was crumpled a little, but it did not affect the integrity of the keyboard.
Completamente de acuerdo a la descripción del artículo indicada por el vendedor, excelente calidad, luces geniales.
She arrived in Moscow in 17 days. The box is slightly crumpled, but the Clava is whole. In appearance, everything is very high quality, children-gamers are satisfied! Is: D product and store recommend!
По ощущениям, просто кайф
Fast delivery and expected quality 100% recommended
Extra keyboard, all works exquisitely, beautiful colors, delivery from Poland, goods was U me within 5 days
Works great like a Swiss watch. The product was accurate for some reason, there were stickers on the keys with Russian letters. In the set there is a cling to get the keys.
As I imagined! You can tell the good quality and arrived sooner than expected, I was surprised by the speed. Thanks just like the store, he was super nice to answer my doubts as they show it is, super recommended
12.11.20 order, 27.11.20 received in the Department of Nova Potta Dnepr region Was pinched on one side of the box, thought the keyboard was broken. Fortunately, the box on the back of the keyboard, everything is intact. Externally it looks good, it is made good, heavy. Cord in the fabric оплётке, not less than a meter. All buttons work. The backlight of the letter keys is divided into fields of 4 colors. The color of the backlight of the characters does not change due to which the brightness is different. The letter font, as for me, some letters of Cyrillic and Latin read badly. The newcomers need to get used to it. Took with all the discounts for $26.68, for $35.28 probably would not buy. Took a full-format something in the future, broken buttons, change from Num Lock site. My first mechanic, reliability will show time. As-for now I can recommend.
Oooochen liked it. The keyboard is good and pleasant. I went to Ukraine in a month. Recommend
The first my mechanic, did not regret what he ordered! In Nizhny Novgorod came in 4 days, the courier brought straight to the apartment. Clava very high quality everything works! For such money I think it is better not to find for sure! I recommend the product to everyone and the store!!!
It's a pity that I did not notice that she is not RGB and mix color(((and so normal keyboard, let's see.
The keyboard is quality, the buttons are pressed straight with pleasure.
Strongly recommend, the keyboard is very good. Come with the box a little wrinkled, but nothing came damaged, very good. Arrived very fast❤
Decent keyboard. Quite heavy compared to my old logitech wireless keyboard. I went for the red type switches. They seem a bit airy, no click sound to them. Colours are decent. Usb cable is made of nylon. A few keys are different to my old setup but will take time to get used to. So far so good.
All is well keyboard came intact and safe, crumpled slightly packaging, sold handsome originally ordered a keyboard without Russian letters wrote to the store immediately replied sent with Russian letters as I did and I asked you to test, after keyboard membrane noise
It looks spectacular, and looks very good quality to the touch. Ordered with red pigs. Lighting RGB helps create a pleasant atmosphere. Ordered for a gift!! What can you say, for your money a very decent keyboard!! To the store Thank you and all the good! Reviews of different things Channel # videoalza Then please subscribe !! ))
The truth is the cheapest RGB mechanical keyboard option I found, in total I paid 36USD (133mil COP), it took 20 days to reach Cali Colombia.