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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Normal headphones. Bass is not enough. With Huawei Connect almost the first time. It's been over a month.
The headphones came safely and safely, as presented on the site. Everything functions, charges, connects. Bought a daughter-she is happy. At first, the headphones fell out of the ear, but changed to a larger size inserts (included) and everything came up. They did not communicate with the store.
My son is very pretty and very beautiful, thanks to the store and but a month later brought
The headphones came, came right away without dancing with a tambourine, which I can say, the sound quality is good, bass is not present, there are but they are very little, very, more suitable for rock, and like, to view yutuba and strims, the quality of the advanced sound, the voice is very clear, I did not try on them to talk and put the device itself, let's see what will be, I'll add a review later, the package was wrapped in Chinese air, even the carobka did not crumple, for packing 5 +
A month later I received everything. I had to charge completely, for 12 hours of working shift was enough, true, the sound is not "complete" but not so critic. In general, I am happy
Got fast works well in CE Super packing powerful sound good bass have
Took for a friend .... ordered 19.11 received the mail of the Russian Federation 10.12... packing and box opened (customs), and so packed well... charged were 93% connected without problems ... The sound is normal neither Super nor "skirting" for "watching movies" The most it...
Good afternoon. I received my order. Thank you very much. I really liked.
Cool headphones! Come quickly. One minus-The sound is not very loud, but on the other hand, but you will not flinch.
The first time I ordered, but I was pleased! The quality of sound for 4ku, almost not enough high frequencies, Bass for such headphones is enough. Connect with the phone quickly, the sound of the microphone is clear
I use a little more than a month, there are both + and- I'll start with what reagorates to any touch. Wearing under the cap is not an option. For my earshell large, fall out. Run is not convenient, constantly fall out. When I correct that music, then they send it to Google. There are no questions about the sound quality. Sometimes of course as it wheezes but reboot everything is treated. Charge quickly, used as a bank. The phone charged 20% and fell asleep. Not much of course, but in a critical situation it's better than nothing. In general, I'm happy.
Headphones are just a bomb))) the sound is good, came very quickly
Great headphones .. Delivery for the first time in so long was just the fastest))
In the ears to hold not very. And so for his money will go.
Everything came quickly, the sound for its price is not bad. The only thing that confuses this when the headphones are in the box, and it is not on charging, it is very quickly discharged
Came in a slightly crumpled box packed in a film, had a charge. With the phone connected, the sound is. On work in the additional review in a month
It came in a crumpled box, the sound is good, with the store did not communicate came for a month
I received the parcel. Thank you very much store! I recommend to cooperate!
Headphones are just a bomb! I can't say anything else. We start with the fact that the store sent the next day, came very quickly, two weeks in total. To our Irkutsk region it's just super fast! I did not communicate with the seller, everything was tracked. As I understood, they wanted to deliver to me by courier, but because. I didn't answer the phone, I took them from the mail. The headphones themselves are generally excellent, I even liked very much, the bass is not bad, the charging is fast, so everything is super, I liked everything. Using for almost a month, I did not notice any shortcomings, only in addition, that there is definitely not 3500 mAh, because. I specially decided to discharge the phone and check how much it will charge, but the box immediately sat down, charging only 20%, so there is somewhere around 1000 mAh, if not less, but in principle, I have enough, I do not listen so much. Therefore, I advise, order, you will not regret it!
The store sent the goods quickly, long time it delayed at our customs. Packed well, everything in the description has come. Instruction in Chinese and English, in general, you will know the functions of headphones, the method of the rear. The sound seems not bad, but I do not have enough bass. The total for this price is good headphones.
September 11 ordered, October 1 headphones came. The sound is normal, both headphones are connected, charging is enough for a long time.
Headphones are not bad, I use a little more than a week everything is normal, noise reduction is average, for all time, I never completely discharged them
I am very grateful to this store. So it turned out that I lost one of the headphones. Wrote to the seller, asked to send 1 earphone, but he said, that shipping would be too expensive and suggested buying a new kit and put another earphone there instead of lost one. Everything is paired and works. Thank you for having such kind people
A great sound, comfortable, the charge of one earphone is enough for about 1 hour of work. Of the minuses: sometimes there is disconect during playing songs.
Thank you to the store, sent at the request instantly, the seller sociable, came quickly! In appearance, everything is qualitatively done, how long will it last time will show!