Categories
All categories
Buyer protection
Safe shopping
Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
Real customer reviews
52 reviews
100% of buyers enjoyed this product!
5 stars
(47)
4 stars
(5)
3 stars
(0)
2 stars
(0)
1 star
(0)
More reviews
Write a review
Payment methods:
Buy with confidence:
Delivered quickly. The second order in this store-this one took as a gift, so I can not put a photo and appreciate it myself. However, the person was happy with the gift, the brightness and functions completely suit it. For myself, I ordered a similar lamp from this store, though less diameter and power-very satisfied.
Surveillance shvidka delivery, 5 dnev Z time order. The lamp was like, pratsuz, Google Assistant. The sound of the 3 speakers is not dugé yakisniy, the home system is not to be mixed, the children will be fully equipped. For 5 balm scales, I'm giving the sound of 3 balls. The lamp is programmed on the River modes. Recommend.
The light is great, the sound is medium at best.
Tank you very much
EXCELLENT PACKAGING CAME VERY QUICKLY AND WORKS PERFECTLY.
Description exact. Installation is simple. I will order again (for the corridor) from this store!
Son una pasada
Delivery is super, waited only for next year 25.01.21G. Prodovets pleased for the new year. In less than 5 days and already on the ceiling pleases the eye. Sound on the 3rd C + for quiet music, Bass does not pull. And so divais norms its functionality performs on a firm 5-ku. I advise the producer, the goods are good.
Responsible store
The lamp is good, all as in the description. But the whole came only from the third time, the previous two were with a cracked plafon. The boxes were not blown, who was not guilty. The store meets within 24 hours
Delivery from Russia by mail was. Packed goods well, did not damage our mail. Looks like all the rules. Hang, additionally write a review
it took more than 3 days delivery, (from 6 to 18dec)
Spectacular lamp and shipping 3 days. Thanks for everything
the item was arrived damaged but I contacted them and send images and now they will send me a new one
Very nice item, but very hard for installation. Works great, a bit complicated to connect to the phone app. Delivery took a bit longer than expected, but understandable considering the situation.
Very good device, meets expectations!
Ordered a second time, everything is also clear, fast and high quality.
Great chandelier! Delivery is less than a week. Took 392mm. Shines oooooochen bright. A room of 15 squares is 50% brightness. RGB backlight norms, but the brightness is weak.
Works flawlessly. Missing range on wires.
When ordering, several worried about possible damage on delivery, in the reviews about it said. Delivery is impeccable: packing in perfect condition, delivery time to Moscow week. Lamps are executed very qualitatively, does not flash (!!!) their options through Magic home are thoughtful, diverse and fantastic. The presence of a +++ remote control, which allows you to turn on many modes. I bought two lamps, one with a speaker, the second without. Put them in the spa area, the music perfectly began to complement the rest and it is done now easily and at ease from my music collection from the smartphone. Very cool! Customer support the highest ball for loyalty to the client. Respond promptly, taking into account the difference in time zones. Why did you have to handle it? There was some inaccuracy in the instructions, so I could not create a pair of lamp-remote. Sent recommendations and new instructions, everything worked for once! Keyword in the connection immediately press on Button, after turning on the lamp.
The product corresponds to the description. Shipping fast. If the problem with connecting the remote please note the "Questions and Answers" section, connecting the remote from the chandelier with the speaker and without different. Seller recommend.
Great lamp, powerful and lots of variety of light modes.
Excellent lamp, I'm happy!
super!
They loved it! Shipping very fast and in good condition. The very easy setup and setup sent me the store a video where he explained it on Youtube with the which was done in 5 minutes. Thank you very much offdarks