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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Came quickly, in working condition, I will mark a quiet fan. The store is very prompt.
Good afternoon everyone! Installed the driver from the disk, which was included, checked, everything works fine, without problems loaded. In general, I was more worried, but everything cost. The store packed well and delivered quickly. Good luck to all!
Заказал 2, обе новые, приехали в персональных коробочках, упакованных в общую. Обе проверил, обе работают. Отличные видеокарты для нетребовательного гейминга (где-то на уровне RX550). Большое спасибо продавцу.
The video card ordered on November 19, sent on November 20, the United Parcel on November 28 was sent to Russia. On December 7, the Post Office in Izhevsk received December 25. A very long movement in Russia. The track was tracked completely. The video card is new. Attached is a disk with software that has a configuration function for games. Tested on the platform of the future computer, corresponds to the declared parameters. The fan is not heard. Practically does not heat. On the weekend I will install in the case.
All as in the description. Sent quickly on this Ji day 19.11 but at customs was already 03.12. Only received 15.12 today. Thank you I recommend to everyone I will still order
New video card, for office PC itself
Very good, am testing has more than 1 month, all working perfectly, not very warm, come with 20 days in mg.
It's all very well packed. The problem is, I couldn't prove it because it doesn't make my PC a slim. But everything ok
Good product. Works well and comes exactly new as say. Was taxed at 60% and paid the shipping fee of Post 15 dollars. Final value was more than 490 dollars. In case the declared value was $22 by store but customs not accepted and assessed in 45 dollars and taxed on the $45. My luck is not fine. The rate was applied because the law says that only can buy and not be taxed under $50 since the product is purchased individual. In case, this company is legal, so the rate even being below $50. Tip to who will import.
All OK, arrived very fast. About 20 days in Macaé RJ. not tested.
Ordered a second time. everything is fine