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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Sit comfortably, basses cut. For such a price
It's super! Fast shipping!
Everything is fine, the sound of fire, Bass is no longer enough, I expected much worse but badly wrong, the headphones fire and came relatively quickly 3 weeks to Krasnoyarsk! Without damage that is very happy! Seller and recommend!
The order went to Brest for a long time, for clear reasons, (because of covid). I ordered 24-11-20 took 11-01-21. Headphones are packed reliably, the store reduced the cost on the parcel to 5 $ is great, and thank him, T. K. We have restrictions in Belarus on the amount. The design of the packaging and the quality of the headphones is simply amazing, I have not seen it for a long time, it's very stylish. The sound is good, in the ears keeps perfectly does not hurt anything, there are two pairs of spare silicone напёрстка. Connect easily, turn on Bluetooth get headphones and choose j3pro. Touch if you press the buttons. Better in the instruction read, there is in English. I'm happy with the goods, I'm delighted! Take))
Very fast shipment to Poland. Earphone well packed, zafoliowane box. Quickly sparowały with phone Huawei P20. Sound quality very good. Highly recommend this store.
Cool headphones. came faster than expected. ordered 25.12.2020, came 11.01.21. Ukraine. Kharkiv
excellent quality, and the sound really good the charge last for hours
RAS reception rapide, déjà chargé en partie, le son est bon, pour le prix plus que satisfaite, a voir ds le temps mais c est pas sur ca mon exigence... monsieur a des airpods et je ne régrette pas ma commande!
Good headphones for such a pleasant price, the charge is held for a long time, the sound is normally transmitted, and in general it is convenient to use, I do not regret at all.
Правый наушник отваливается на расстоянии 1м постоянно потеря связи Левый работает как надо
Good headphones are really a little big and as a whole is not bad
The order arrived very quickly in Madrid, in 9 days and it totally matches the advertising by the tienda. Excellent packing in bubble bag. Inside the Bubble Bag, a box with magnetic closure containing the product. They arrived with 98% charging and matched perfectly with Samsung Galaxy A3 2017 mobile phone and Xiaomi Mibox S. The sound is very good, much better than expected, I was pleasantly surprised. Phone calls get great. I'll try the microphone operation in depth and keep reporting. In short, the product, the store and store's attention and effectiveness are all 10 stars. I recommend this product and this shop.
I ordered for the new year. But the customs of Belarus pumped... Received only on January 6. Husband Happy
Llegaron muy rápido, iguales a lo indicado en la descripción, protegidos y sin desperfectos. Cuando los pruebe en condiciones daré mi opinión sobre su funcionamiento.
We came in 21 days. A little did not have time for the new year, but it's not critical, at Christmas I gave it. They look good stylish. Packed in a factory box and a package with a navel. Nothing's broken. My daughter really liked it. Connected without problems, the sound is normal (I'm not a music lover, the nuances of bass and TP are not to me). From the experience of operation, I will cancel later. The store and I recommend it.
Bought without a box, and came in it. Without box-cheaper. Everything works. Connected, singing, all norms. The store wrote to put black, did everything. The seller is good.
Excellent headphones, instantly connect with Android and iOS, the sound quality is so-so, but for its price, in my opinion, excellent. The connection does not lose, more than 2 hours until I listened, so I never managed to discharge until the end. It is not very convenient that the sensor is all over the top half of the earphone, but for this money the purchase is very satisfied!
Very cool I liked the delivery to Kemerovo fast 3 weeks
Seller Super!!! I'm delighted!! I recommend all this store, it's nice to have business with him! I wish the seller success and prosperity))))
Bardzo ładne, dobrze wykonane słuchawki. Bardzo prosta obsługa. Słucham muzyki na spacerze i gdy sprzątam i gdy pracuje - dźwięk idealny. Przesyłka przeszła bardzo szybko aż mnie zaskoczyło. Polecam sprzedawcę . Prawdziwy diament wsród ofert :)
Everything is super, everything is good. Shvidka delivery. I lock it in my friend, I took it on a sub-arch. Sellers recommend
He filled my expectations, thank you very much ali
am very happy with my purchase nice sound especially the bass
The product arrived in good condition and perfect packaging. Thank you.
Bass works a lot and you need to correct the equalizer. The sensor is sensitive and if you correct there is a chance of response. Volume is enough. About Autonomy is still early to judge ....