SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of catchandhike (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catchandhike.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The motherboard came in 17 days, looks whole, until I checked, the store put the adapter ring for what Thanks
Супер
The motherboard arrived in a respectable timeframe. everything works as it should. Temperatures on my 3930k are very low and performance is great.
Veery top , recendo
It came quickly everything works very harasho advise
I 've been running it for days and it's going fancy. Amazing that for this price it works. If it's true you gave me a little problem with a usb hub that I had that I didn't. I recognized if I had it fed too, but the rest works perfect
The store is good, the goods sent quickly, попросилткюего packaging by better and he did not regret пвпырчетого package, the mainland was well packed. I haven't checked it yet. Thank you to the seller for the feedback)
Looks very good, arrived very fast, after connect completion here my assessment
Cpu cooler bracket was not included, otherwise ok.
If not the office Brazilian would come with 23 days
Good service, product arrived with less than 15 days congratulations, fastest shipping itself on Brazil.
top
Motherboard working properly, not presented problems, but only work with battery CR-2032
good
Came for 19 days, well packed, not yet tested, purchase satisfied
Very fast assembly and sending order. Made order 13.09-received 25.09. Put 4-core e5-1603, 2*2 GB DDR3 and Radeon 250 for checking-system started with floor kick, run tests Aida, WinRAR, 3D Mark 06 and 3D Mark vantage-OK.
Got everything right and very fast, 15 days was home, not paid fee!
Fast delivery, and professional after-sales service tech team. Impressive price/ performance ratio, high recommended.
Excellent store, fast delivery, working goods
the product is the same as the image! it's okay, good product
Me llego todo en orden, pero lo único que me faltaron fueron las piezas de los tornillos y el soporte del ventilador. Por ende les dejo 4 estrellas, si este no fuera el caso les daba las 5 estrellas.
Otimo Muito Bem embalado e Funcionando Perfeitamente!!!
Recebi depois de 19 dias, achei que demoraria mais, correios da China e do Brasil sempre fazendo um otimo trabalho, ainda não testei mas parece que está tudo bem, bem embalado e seguro, vendedor honesto.
Produto chegou rápido, bem embalado, limpo, novo! Recomendo
Excelente!